how to fix a “bricked” BlackBerry 10

Image

  1. Close BlackBerry Link (and BlackBerry Desktop Software) if installed.
  2. Detach all BlackBerry smartphones, including the BlackBerry 10 smartphone that cannot be booted up.
  3. Using Internet Explorer, navigate to http://www.BlackBerry.com/updates, scroll down the page and click the Check for Updates button.
  4. Connect the BlackBerry 10 smartphone that cannot be booted up.
  5. Hold the power button for 10 seconds until the BlackBerry smartphone turns off, then press the power button again to power it on. A prompt will appear and the BlackBerry smartphone will show in the drop down list shortly after the LED lights up red (USB: UNKNOWN or USB: BlackBerry (PIN) may also be displayed).
  6. Click the OK button within 15 seconds to continue.

Once the above steps are completed successfully a dialog will be displayed stating Checking for BlackBerry Device Software updates. The BlackBerry 10 smartphone will now power itself off after 120 seconds. Shortly after the 120 seconds, the BlackBerry smartphone LED should turn green. Continue to wait after the LED turns green and a prompt will display to install BlackBerry Device Software. Follow the prompts to install the BlackBerry Software and once the installation is complete, the smartphone will boot up and should be fully recovered.

   

 

Advertisements
Leave a comment

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: